Privacy Policy

Classic Auto Care is a mobile detailing business based in Surrey, British Columbia. This page explains exactly what this website collects, why, who else sees it, and how to get it back or have it corrected. It is written to be read, not to be skimmed past.

Because we operate in British Columbia and not Quebec, the law that governs how we handle your personal information is Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA). Quebec's Law 25 does not apply to us, and we make no claim under it.

01 What this site collects

The site has one form: the quote form in the "Get a quote" tab of the booking section. Nothing else on the page asks you for information. The form's fields are:

• First name and last name (required)
• Phone number (required)
• Email address (optional)
• Vehicle make, model and year (optional)
• Service selected, and the package tier where the service has one (required)
• Notes, a free-text box for anything else you want us to know (optional)

That is the complete list. We do not ask for a home address, a postal code, a date of birth, a licence plate, a VIN, or any payment details. Payment is settled in person by cash or e-Transfer once the work is done, so no card number ever passes through this website.

Why each part is needed

• Your name and phone number are how we call you back. Detailing is quoted per vehicle, so a real conversation is unavoidable.
• Your email is an alternative if you would rather not take a call. It is optional for that reason.
• The vehicle, service, package and notes are what let us price the job accurately before we arrive, and schedule enough time for it.

We use what you send to quote your job, to book it, and to do it. We do not add you to a mailing list, we do not send marketing you did not ask for, and we do not sell, rent, trade or share your information with anyone for their own purposes.

02 The form is not yet connected

We want to be straight about the current state of this site. The quote form is not yet wired to any submission service. When you press send, the page validates the fields and shows a confirmation entirely inside your own browser. Nothing is transmitted off your device, nothing reaches a server, and nothing is stored anywhere. If you close the tab, what you typed is gone.

Until the form is connected, the reliable way to reach us is the phone number or the email address at the bottom of this page.

When the form is connected, it will send your submission to a form-handling service that passes it on to our own email inbox, and this page will be updated to name that service before the change goes live. At that point the information you send will be handled exactly as described in the rest of this policy: used only to quote and schedule your work, never sold, and available to you on request. [CONFIRM: which form service will be used, so it can be named here as a processor]

03 No analytics, no trackers, no pixels

This site loads no analytics and no advertising code of any kind. There is no Google Analytics, no Google Tag Manager, no Meta or TikTok pixel, no session recorder, no heatmap tool, no consent banner because there is nothing to consent to. That is a deliberate choice, not an oversight. We do not build a profile of you, and we have no way to follow you to another website.

04 Cookies and browser storage

This site sets no cookies. It also writes nothing to your browser's local storage or session storage, and keeps no database in your browser. We checked the site's own code for this rather than assuming it.

Your browser will still cache the page and its images on your device so that a return visit loads quickly. That is normal browser behaviour, it stays on your device, and clearing your browser cache removes it.

05 The two third parties that do receive something

Two outside services are loaded by this page. Neither receives anything you type into the form. Both do see your IP address, because that is how the internet delivers a file to you.

Google Fonts

The typefaces on this site are served by Google Fonts. When your browser fetches the font files, Google receives your IP address along with the standard request details a browser sends: your browser and operating system version, and the address of the page requesting the font. Google states that it does not use these requests to profile users and does not set cookies for them. What Google does with the data is governed by its own policy: policies.google.com/privacy.

OpenStreetMap

The service area section embeds a map from OpenStreetMap. It is a keyless embed, so there is no account or API key tying it to you, but when the map tiles load, the OpenStreetMap Foundation receives your IP address and the same standard request details. The map is lazy-loaded, so if you never scroll to the service area section, the request may never be made at all. Their policy: osmfoundation.org/wiki/Privacy_Policy.

Separately, the company that hosts this website keeps standard server logs, which typically include IP addresses, timestamps and which files were requested. This is ordinary infrastructure logging, not something we read or analyse. [CONFIRM: hosting provider to name here, and whether we should link its privacy policy]

06 How long we keep things

Once the form is connected, we intend to keep an inquiry only as long as we need it: to quote the job, to do the job, and afterwards for the period required for our own records and by law, whichever is longer. We have not yet fixed that period in writing, and we would rather leave this blank than state a number we do not honour. [CONFIRM: retention period for quote inquiries and past customer records, in months or years]

You can ask us to delete your information sooner. See the next section.

07 Security

The site is served over HTTPS, so everything between your browser and this website is encrypted in transit. Beyond that we take reasonable, practical steps for a small business: access to inquiries is limited to the people who actually do the work and the scheduling, and we do not copy customer details into places they do not need to be. No system is perfect, and we will not pretend otherwise.

08 Your rights under PIPEDA

PIPEDA gives you specific rights over the personal information a business holds about you. With us, those are:

• Access. You can ask what personal information we hold about you, what we have used it for, and who else has seen it. We will tell you, in plain language.
• Correction. If something we hold is wrong or out of date, you can ask us to fix it, and we will.
• Withdrawing consent. You can withdraw your consent to us holding or using your information at any time, and ask us to delete it. If withdrawing consent means we can no longer do a job you have booked, we will tell you that before we act, so the choice stays yours.

To exercise any of these, email or call us using the details below and say what you want. Put "Privacy request" in the subject line if you are emailing, so it does not get mixed in with booking requests. We aim to respond within 30 days, which is the timeframe PIPEDA sets.

Privacy questions and requests are handled by the owner of the business. [CONFIRM: name and title of the person responsible for privacy requests, to be listed here]

If you are not satisfied with how we handle your request, you can complain to the Office of the Privacy Commissioner of Canada: priv.gc.ca.

09 Children

This is a service for vehicle owners. We do not market to children and we do not knowingly collect information from anyone under the age of majority in British Columbia.

10 Changes to this policy

If we change how the site handles information, we will update this page and change the "Last updated" date at the top. The two changes most likely to happen next are connecting the quote form and adding a scheduling calendar to the booking section. Both will be described here before they go live.