Classic Auto Care frequently asked questions

Question 1

What areas do you service?

Accepted Answer

Surrey, Langley, White Rock, Delta, Richmond, Burnaby, Vancouver, Coquitlam, New Westminster, Port Moody, Tsawwassen and the surrounding areas. If you're not sure whether we reach you, ask — we usually do.

Question 2

Do you come to my home or workplace?

Accepted Answer

Yes. We're fully mobile and bring everything with us, so the job happens at your home, your office, or anywhere else the vehicle can sit safely.

Question 3

Is an appointment required?

Accepted Answer

Yes. We work by appointment only so every vehicle gets the time it actually needs rather than being rushed to fit a queue.

Question 4

How do I book?

Accepted Answer

Fill out the quote form on this page, send a message, or call. We'll help you land on the right package and pick a time that works.

Question 5

Do I need to be there during the appointment?

Accepted Answer

Not necessarily. As long as we have access to the vehicle and the details are arranged beforehand, you're free to carry on with your day.

Question 6

Can I book recurring appointments?

Accepted Answer

Yes, and plenty of our clients do. Recurring details every month or few months keep a vehicle from ever getting far enough gone to need a full correction again.

Question 7

What if it rains that day?

Accepted Answer

If the weather won't let us do the job properly, we'll call and move you to the earliest slot that works. We'd rather reschedule than hand back mediocre results.

Question 8

How should I prepare my vehicle?

Accepted Answer

Take out personal belongings and anything valuable before we arrive. It lets us reach every surface and keeps the appointment moving.

Question 9

Do I need to provide water or electricity?

Accepted Answer

No. Our setup is completely self-sufficient — we bring our own water and power to every job.

Question 10

How long does a detail take?

Accepted Answer

It depends on the size and condition of the vehicle. Most appointments run 2 to 4 hours. Larger vehicles or heavily soiled interiors take longer.

Question 11

What if my vehicle is extremely dirty?

Accepted Answer

Not a problem — we detail vehicles in every condition. If heavy soiling, pet hair, sand or biohazards mean extra work, we'll tell you about any additional charge before we start, never after.

Question 12

Do you clean engine bays?

Accepted Answer

Yes, on request. Engine bay detailing is done using methods appropriate to your specific vehicle.

Question 13

Do you remove stains, pet hair and odours?

Accepted Answer

Yes — it's one of the things we're known for. Most can be dramatically improved or eliminated entirely, though results depend on how severe the problem is and how long it's been sitting.

Question 14

Can you remove scratches?

Accepted Answer

We offer paint correction and scratch removal. Many light scratches and swirl marks come out completely; we'll tell you what's realistic after inspecting the paint.

Question 15

Do you offer ceramic coatings?

Accepted Answer

Yes. Our ceramic coating packages add long-lasting protection and gloss, and make every wash after that considerably easier.

Question 16

Can you remove mould from my vehicle?

Accepted Answer

Yes. We handle mould remediation for vehicles affected by moisture. Pricing depends on severity, so get in touch for an assessment.

Question 17

How much does detailing cost?

Accepted Answer

It varies with the size and condition of the vehicle and the services you pick. Ask for a free, no-obligation quote and we'll price your actual car rather than a generic one.

Question 18

What payment do you accept?

Accepted Answer

Cash or e-Transfer.

Question 19

How often should I detail my vehicle?

Accepted Answer

A full detail every 3 to 4 months suits most vehicles. If you want it looking sharp year-round, the VIP maintenance program is the easier route.

Question 20

Do you offer maintenance detailing?

Accepted Answer

Yes. VIP maintenance plans keep the vehicle clean and protected year-round and cost less than repeated one-off details. Weekly, every 2 weeks and monthly options are available.

Question 21

Are your products safe for my vehicle?

Accepted Answer

Yes. Everything we use is professional-grade and safe for paint, leather, plastics, trim and interior surfaces.

Question 22

Can you detail luxury, exotic or classic vehicles?

Accepted Answer

Yes. We've worked on everything from daily drivers to exotics and collector cars, and each one gets the same level of care.

Question 23

Are you licensed and insured?

Accepted Answer

Yes — fully licensed and insured, so your vehicle is covered the entire time it's in our hands.

Question 24

Do you guarantee your work?

Accepted Answer

If anything about the result concerns you, tell us as soon as you can and we'll work with you to put it right.

Question 25

Why choose Classic Auto Care?

Accepted Answer

We combine professional-grade products, attention to detail, and the convenience of fully mobile service to deliver results you can trust. Every vehicle is treated with the same level of care as if it were our own.

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